Bill Pay FAQ

Online Banking

Q: How does the Online Bill Pay service work?

A: Our Online Bill Pay service offered through Online Banking allows you to set up payments to anyone. You tell us the person or company you want to make a payment to and we will send the payment to the payee. You may schedule one-time, occasional, or recurring payments to be paid right away or a date in the future.

Q: Who can use the Online Bill Pay service?

A: Anyone who has access to a checking account in Online Banking can use the Online Bill Pay service once they have been authorized to do so by our financial institution. To sign up for our Online Bill Pay service, simply click on the "Bill Pay" tab of your Online Banking account and complete the Bill Pay registration.

Q: Is there a charge for the Bill Pay service?

A: There is no charge for using the Bill Pay service.

Q: How long will it take to get registered for Online Bill Pay?

A: If you are already enrolled in Online Banking you have instant access to the Bill Pay service.

Q: How are payments made?

A: When scheduling your payment, you tell us the payment amount and when to issue the payment. On the scheduled payment date, the payment amount is automatically deducted from your account and the payment is sent to the payee by ACH for payees that are capable of receiving electronic payments. For payees who are unable to receive electronic payments, a check is mailed so that it will be delivered to the payee on the date you select. The funds are not withdrawn from your account until the payee deposits your payment.

Q: Who can I pay with this service?

A: You can pay anyone using our Online Bill Pay service. There are many payees already listed in the database, but you may add anyone to your list of payees, as long as they have a valid U.S. mailing address.

Q: When I add a new payee, do I have to wait before I can make the first payment?

A: No. When you add a payee to your list you may immediately schedule a payment to be paid on the next available payment processing day.

Q: What date should I enter in the "payment date" field when paying a bill?

A: Payments should be scheduled for the "due date" of the bill. The funds are scheduled to be debited from your account on that day. Payment date is the date the payee is scheduled to receive the payment.

Q: How many days in advance must I schedule a bill payment prior to the due date?

A: Most payments must be scheduled four business days in advance, as of 1:00 a.m. EST. There are some payees that can accept same day payments.

Q: Can I schedule a bill payment today to go out today?

A: Generally, the system requires payments be scheduled at least four days prior to the payment (due) date. However, some payments can be scheduled to be paid the next business day.

Q: What is the time frame I can make edits to a scheduled bill payment?

A: You can edit the payment anytime prior to the four business days (12:00 a.m. CST) cut off time.

Q: When are payments processed?

A: Payments are processed each business day. Any payments scheduled on a non-business day (Saturday, Sunday, and federal holidays) will be issued the following business day.

Q: Can I have a (NSF) charge for an online bill payment?

A: Since your account is not debited in advance of the payment being issued to the payee, it is possible for the debit initiated for payment settlement to incur an NSF fee if the account doesn't have sufficient funds available.